Bomgar Corporation Company Profile

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Market

The Bomgar Box™ is a bold departure from the Software as a Service path taken by every Bomgar™ competitor. With SaaS providers multiplying in every vertical, why has Bomgar broken with tradition by giving our customers the Bomgar Box? Software as an Appliance is a better deployment for the support market because it gives support professionals direct control over the systems and processes for which they are responsible. This strengthens security, ensuring that all session data remains under lock and key. Bomgar Box ownership also makes total cost of ownership predictable and more cost-effective than SaaS.

Products

The Bomgar Box provides the direct control and management that IT organizations and managers need to meet the demands of improved service levels in a highly mobile world of ubiquitous technology. The Bomgar Box enables a support representative to connect to both attended and unattended remote computers for support incident resolution, with full screen, mouse, and keyboard control of the remote computer. While the Bomgar B300™ is best suited for enterprise corporations, the B200™ is a perfect solution for SMBs, while the B100™ gives individual proprietors an affordable means of appliance-based remote support.

Customers

Bomgar has over 4,000 corporate customers in all 50 states and 48 countries, in addition to resellers in Canada, South Africa, and the UK. Clients include IT systems integrators, software vendors, internet service providers, colleges and universities, legal and accounting firms, and insurance and financial institutions. Current customers include Novell, MIT, Humana, Pomeroy, EDS, UnitedHealth Group, and The Salvation Army.

About Bomgar Corporation

Bomgar Corporation specializes in appliance-based remote computer support solutions for support professionals. Bomgar's solutions enable support professionals to connect to remote clients and co-workers via the Internet. Bomgar Corporation is the only industry provider of an appliance-based support solution, supplying companies with proven security architecture and the ability to scale efficiently. Bomgar enables both on-demand and unattended incident resolution through three models of the Bomgar Box – the B100, B200, and B300 – providing a scalable solution for any business size.

Bomgar Corporation, based in Ridgeland, Mississippi, was founded by Joel Bomgar in 2003. Working part-time as a senior engineer at a local systems integrator during college, Bomgar grew frustrated by the time and money wasted with on-site client travels. Unable to find a support product on the market to fit his requirements, Bomgar developed his own IT solution, enabling him to troubleshoot multiple customer computers at once by accessing his clients' computers over the Internet. The company has grown steadily since its inception in 2003.

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