Extend your BMC Investment with Bomgar

Bomgar extends BMC's Service Support and Service Automation solutions by adding best-of-breed remote support, advanced diagnostic tools, and secure chat capabilities. BMC customers will find that Bomgar extends BMC's solutions by providing :

• On-demand remote support and end-user interaction solution
• Secure chat for Remedy Service Desk and Service Desk Express
• Remote support for any OS (Win, Vista, Blackberry, Win Mobile, Mac, Linux)
• A single solution for attended & unattended configuration items, PCs and servers
• Simplified diagnosis and remediation of patch and update issues
• Appliance-based deployment model
• Complete session recording and update into Remedy Service Desk and Service Desk Express
• Centralized reporting and management
• Improved efficiency, availability and quality while assuring compliance

Why BMC Customers Choose Bomgar

Bomgar enables you to take your BMC Remedy Service Desk or Service Desk Express solution to the next level of efficiency and customer satisfaction. It's a proven, scalable enterprise solution that allows for integrating remote session data back into the Incident Management systems for compliance and audit, knowledge management, and staff optimization.

Configurable to your ITIL-based processes, Bomgar completes a suite of best practices for Business Service Management, allowing organizations to optimize costs, mitigate risk, and help align IT with the goals of the business.

Bomgar is a member of BMC’s Technical Alliance Program.  In addition, Bomgar is a key member of BMC’s MarketZone program, a partner strategy that brings together innovative, best-of-breed solutions to complement BMC’s world-class Business Service Management offerings.  These combined solutions bring innovative, strategic solution sets to customers in an ever-changing marketplace.

Bomgar Contacts

BMC Partnership Manager
Russ Duffey, VP, Business Development and Strategic Alliances
rduffey@bomgar.com
770.407.1826

Technical Sales Support
Adam White, Director of Sales Engineering
awhite@bomgar.com
601.519.0120