BOMGAR & BMC
Seamless Remote Support/Ticketing Integration
BOMGAR: Solution Value
Bomgar™ gives you on-demand remote desktop control of PC, Mac, Linux and Windows Mobile™ over the internet. Its simple connection process lets you gain access instantly, making the process of remote support fast and simple for everyone involved.
Bomgar's integration with BMC Remedy enables service desk staff to:
- Initiate a remote desktop control session from within the Service Desk application
- Measure the performance and effectiveness of the Service Desk by creating customizable reports
- View Bomgar™ session logs from within the Service Desk application
Key Benefits
- Accelerate ITIL Adoption
- Enable Compliance Reporting
- Measure and exceed SLAs
- Increase Support Capacity
- Automatically log every remote support session
Service Desk Express Integration
 Download this free document to learn how Bomgar's seamless integration with BMC Service Desk helps focus, manage and resove support incidents.
BMC Remedy Integration
 Download this free document to learn how Bomgar's integration adds
remote support, advanced diagnostics and secure chat to BMC Remedy solutions.
|
| Partner Type |
Technology Alliance |
| Territories |
Global |
| Technology Category |
Knowledge Management/eSupport |
| Solution Areas |
Incident & Problem Process Management |
| Routes to Value |
IT Service Support |
| BSM Workflows |
Proactive Incident and Problem Management |
| Validation Status |
Validated |
iNote (Integration Note)
Bomgar's Integration with BMC© Remedy© Service Desk
Related Products and Links
• BMC® Home
• BMC® Remedy® AR System®
• BMC® Remedy® IT Service Management |
