I’m at a conference this week in Minnesota. It starts tomorrow, so I’m working virtually today on Minneapolis’ public WiFi. Before the cold forced me back inside, curiosity about using Bomgar on the public WiFi struck me on the front porch, and I decided to to a hypothetical session.
So I logged into my Bomgar representative console and verified that I was showing on the public support-request web page. Then I navigated to one of my Jump Clients, initiated remote access, and tested a few typical support actions. Bomgar pulled the system info as quickly as it normally does. I opened file transfer and a command prompt session with no problems.
We often get questions about whether the support rep can work from anywhere “or does he have to be located where the Box is?” Well, here I am on public WiFi in Minneapolis – acting as a support rep – and everything works fine. Both the rep and the customer can be anywhere.
The thing to keep in mind about Bomgar, as opposed to a SaaS solution, is this. While your reps can offer virtual support from anywhere in the world to customers who may also be anywhere in the world . . . your data never leaves home. The Bomgar Box is under your control, guarded by your security protocols.
SaaS providers, on the other hand, pool the data of all their customers in one place. SaaS providers comprise an extension of liability for the companies that use them. A process or a technology has been outsourced, but the liability for that process or technology has not. Not only is SaaS a bigger risk than appliance-based options, it’s also a bigger target! Indeed, SaaS is an efficient hacker’s dream come true.
