I’m having a discussion with some members of the SpiceWorks community about how many remote control tools you need to support everyone. I’m posting the question here because I think it’s worth inviting a broader audience to chime in.
Hypothetical question – up for discussion. Let’s say you’re supporting a broad swath of customers:
- Windows desktops at a remote office, [Employees may or may not be there]
- A traveling executive who bought a Macbook Air against IT’s wishes,
- A high octane sales person on his BlackBerry,
- Linux servers hosted at a colo somewhere in Texas,
- A dozen employees who are tele-working from home,
- An unspecified number of customers calling into the helpdesk. They’re running Windows and Mac. [If they can run Fedora they can support themselves, right?]
- And 5 vendors who need access to your network to support their applications
What’s it take to offer support or enable access in these scenarios? What remote control technology do you need in place? Do you have to have a VPN? Do some people [the executive on a Mac or the sales rep on a BlackBerry, for instance] just have to suck it up till they’re back in the office?
I’m curious how you’re responding to these types of demands.
