Improve Support Metrics with Effective Communication and Collaboration
As the complexity of problem solving increases, the only way support organizations can keep up is to improve communication and collaboration. Are the right resources available at the right time to solve problems in the fastest, most cost efficient way possible? Are you able to pull in the right people with the right skills early on to avoid wasted time and client frustration?
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May the 4th Be With You!
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Happy Star Wars Day! This May 4th, in a galaxy far, far, away, you just might find members of your company’s IT department. Every customer, end-user, support professional and programmer contributes to the universe that is the IT landscape. From the hero to the behind-the-scenes brainpower, the IT department has equally epic plot lines and characters as those created by George Lucas. In celebration of the holiday, we’ve imagined below how some of the characters from the epic films might translate to today’s enterprise.
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HDI Survey Shows Bomgar as the Most Used Tool for Remote Desktop Support
Last week HDI published its 2013 HDI Desktop Support Practices & Salary Report, which outlines the current state of desktop support, practices desktop support organizations currently have in place, trends over the last three years, and expectations for the near future.
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With Bomgar, The Odds Are Always in Your Favor
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Viva Las Vegas! Last week, members of the Bomgar team packed up and headed west to the land of chances and luck for the annual HDI 2013 Conference and Expo - the industry’s leading technical service and support conference. Over 2300 professionals from across the globe gathered to soak up as much information as possible from speaking sessions, keynote addresses, and of course, knowledge and goodies from the trade show floor as well.
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Partners, Partners Everywhere! - Bomgar Celebrates Their Technology Partners
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With over 6,500 organizations across 65 countries having deployed Bomgar, it’s important that we have qualified and quality partners spread across the globe who are committed to providing best-in-class service desk and enterprise remote support solutions. Our global partner network of IT systems management providers, technology partners, value-added resellers and systems integrators allows us to ensure that Bomgar’s enterprise level remote support solution is available worldwide.
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The Perfect Fit – Integrating Your Service Desk and Remote Support Solutions
Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions, such as BMC, Dell KACE, Hornbill, HP, Salesforce, and ServiceNow. And we’re now proud to announce a new integration with another top of the line partner – Cherwell Service Management.
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New SDK Lets Developers Embed Remote Support in Android/iOS Apps
Embedded Remote App Support enables remote screen sharing and support for Android and iOS apps. The technology is delivered in a Bomgar software development kit (SDK). App developers can use it to make certain Bomgar remote support functionality native to their Android and iOS apps.
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Bomgar Culture: A Case of the Fridays.
There is general consensus that work just plain stinks. Whether it's the overtime or underpay; the disgruntled customers or the taskmaster bosses, we‘ve all had our fair share of dread, exhaustion, and exasperation in the place we end up spending roughly a fourth of our lives. And yet… Does it have to be that way? Here at Bomgar, our founder, Joel Bomgar, has made it his mission to prove this theory dead wrong. And he has found success, primarily, by impacting the company culture.
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How Do I Successfully Implement a Chat Support Program?
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With the younger generation sending text messages more than making phone calls, chat is a necessary and logical option for communication. But how do you successfully implement this new communication channel to make sure it brings value to your organization?
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The Bomgar Sphere - The New Shape in Remote Support
Continuing our tradition of cutting edge remote support technology, Bomgar introduces the Bomgar Sphere. With new functionality such as User Detection Functionality, Remote Cyber Security Training, and Remote Water Damage Detection technology, remote support takes a giant step outside of the box.
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