Incident Resolution: On-site vs. Remote

Help Desk Institute Conference
Tuesday, March 11, 2008 10:00 AM - 11:00 AM

Joel Bomgar, CEO and founder of Bomgar Corp., will present “Incident Resolution: On-site vs. Remote” at the Help Desk Institute (HDI) annual conference and expo next week.

As IT services are vital in business interactions, it’s more important than ever that organizations be able to deploy best practice technologies to help support its user base quickly, effectively and securely. Appliance-based remote control software enables organizations to meet these demands by creating synergies across the service desk and support systems to streamline the incident resolution process. In using remote support technology to virtualize the help desk, organizations can better utilize resources to enhance the productivity and efficiency of IT personnel.

Bomgar Corp. is the leading provider of appliance-based help desk enterprise software designed to help companies virtualize IT support staff. Bomgar’s unified platform integrates with service desk systems to flag, track and log the tech support activity that takes place during the trouble ticket resolution lifecycle. By using Bomgar, today’s IT staff can be mobilized to work on any computer desktop, anywhere to resolve technical issues.

The annual Help Desk Institute Conference is designed to educate customer support organizations and IT service professionals on the latest trends and technologies for providing customer support. For more information, please visit http://www.thinkhdi.com/hdi2008/default.aspx