In 2007 we introduced a new functionality called Jump Technology to the Bomgar Box. In a nutshell, Jump gives support reps clientless remote access to unattended systems.

Unique to our licensing model is the concept of concurrency. From the research I’ve done, all of our competitors sell named software seats. That means if Joe works in the morning and Bill in the afternoon, you still have to have a separate license for each of them. We just ask how many reps will need access to the licenses at any given time.

Another unique approach we’ve taken is to have remote access baked into the core product. If you were a GoToAssist™ customer, for instance, and you wanted to control your web server, you’d have to buy GoToMyPC™ – Two different products; two different interfaces. With Bomgar, you can move seamlessly from remote support to remote access and back again. With our multi-session control, you can even check on your server while you wait for the progress bar to move on another remote desktop.