The B100, released a little over a year ago, is Bomgar’s remote access/support solution for IT companies that only need one concurrent support rep. We designed it so that an individual could create a virtual online support presence. [Why limit this to only big companies, right?]

If a support rep can virtualize himself, he can overcome geographical limitations [driving, on-site visits] and help more people. Well, some Bomgar customers have found that to be a powerful value proposition. Here’s a testimonial from Liwicom, a B100 owner in Austria.

I just wanted to tell you that we are extremely satisfied with the B100 Appliance. It just works and we can perfectly customize it to our needs. We haven’t had a single case were we weren’t able to get a reliable connection. We were working over a broad range of internet connections starting from UMTS and EDGE mobile connections to classical broadband over a variety of firewall systems. Client side was from Mac OS X various versions to Windows in all incarnations including servers. The Jump Client feature is a real goodie for server maintenance we didn’t realize we would get it when we bought the appliance.

P.S. I’m finding that archived emails are a good place to go for overcoming writer’s block. Especially, if you can quote from the email for most of your content! ;-)