http://www.bomgar.com/blog Improving IT Helpdesk Productivity with Remote Access Solutions Tue, 15 Jul 2008 14:23:29 +0000 http://backend.userland.com/rss092 en You're invited to a free webinar today on "Reducing Customer Support Costs and Improving Service Quality with Remote Support". Enterprise Management Associates (EMA) is sponsoring the event. Joining EMA is Bomgar and Pomeroy IT Solutions, a Bomgar customer. Pomeroy's presentation: Screenshot from the webinar Reducing Customer Support Costs and Improving Service Quality ... http://www.bomgar.com/blog/events/virtual-support-reduces-support-costs-and-improves-service-quality Novell's new Volume License Agreement (VLA) maintenance program offers technical assistance and product support to Novell's customers. I'm interested in the program because of the thoughtfulness behind their integration of virtual support for customers. Novell has posted an online demo of the support request process at http://support.novell.com/online/demo.html. The demo is only ... http://www.bomgar.com/blog/customers/novell/online-customer-support-novell It's April 1st, which means Google releases some new features today!Last year it was free in-home wireless broadband service - Google TiSP. That was a nice-to-have. But most people already have internet access. Plus, since so many people have switched to broadband, dial-up speeds have gotten faster. With less bandwidth taken ... http://www.bomgar.com/blog/justinbrock/new-feature-for-gmail-users It's 5:58 p.m. on a Friday, so this will not be a long post! Windows IT Pro just published and article from an interview with Joel Bomgar and Nathan McNeill. I find the title of the article interesting - "Virtualizing IT People". "Virtualizing" is a term that in most contexts only applies to ... http://www.bomgar.com/blog/virtual_support/virtualizing-it-people PC to Mac/Windows/Linux remote control is already available through Bomgar. But what about remote access from Mac? Bomgar's upcoming release, Bomgar 10.1, will include a Mac rep client. If you don't want to wait till Q2-08, here's an easy work-around. http://www.bomgar.com/blog/remote_helpdesk/pc-to-mac-mac-to-pc Help Desk Institute Conference Tuesday, March 11, 2008 10:00 AM - 11:00 AM Joel Bomgar, CEO and founder of Bomgar Corp., will present “Incident Resolution: On-site vs. Remote” at the Help Desk Institute (HDI) annual conference and expo next week. As IT services are vital in business interactions, it’s more important than ever ... http://www.bomgar.com/blog/justinbrock/incident-resolution-on-site-vs-remote The B100, released a little over a year ago, is Bomgar's remote access/support solution for IT companies that only need one concurrent support rep. We designed it so that an individual could create a virtual online support presence. [Why limit this to only big companies, right?] If a support rep can ... http://www.bomgar.com/blog/justinbrock/bomgar-b100-testimonial We have really smart customers. Let me take up a blog post to point out one example. A while back, Chuck Deaton, IT Security Manager at Humana, joined us for an SSPA webcast entitled "Remote Support: How Secure Are You?" Among the nuggets of wisdom in that hour was this one from ... http://www.bomgar.com/blog/justinbrock/complexity-is-inversely-proportional-to-security In 2007 we introduced a new functionality called Jump Technology to the Bomgar Box. In a nutshell, Jump gives support reps clientless remote access to unattended systems. Unique to our licensing model is the concept of concurrency. From the research I've done, all of our competitors sell named software seats. That ... http://www.bomgar.com/blog/justinbrock/bomgar-licensing-attended-and-unattended-remote-access I ran across an interesting article today by Eric Lundquist of eWeek. In this article, titled "SAAS Route Could be Bumpy", Lundquist points out what should be (but apparently is not) obvious: that the SaaS model requires a lot of investment dollars just to keep the lights on, much less ... http://www.bomgar.com/blog/nathan-on-remote-support/could-the-saas-route-be-bumpy Originally posted on February 28, 2007 Nathan McNeill Comments on DEMO 07 Technologies eJamming and the Importance of Context This product enables musicians to “jam” with each other online in perfect sync. I highlight this product as an example of practical innovation. Innovations fall in basically two categories: 1.                  Innovations that change the ... http://www.bomgar.com/blog/nathan-on-remote-support/ejamming-and-the-importance-of-context First posted on February 21, 2007 More Comments to Come from Nathan McNeill Too Little Too Late I have officially given up trying to blog about each and every company that I saw at DEMO 07. I have gotten about halfway through the 70 companies, and run out of time and ... http://www.bomgar.com/blog/nathan-on-remote-support/demo-07-technologies-and-presenters Originally posted on February 15, 2007 Nathan McNeill Continues His DEMO 2007 Commentary SplashCast Yet another video syndication mechanism which will, presumably, be driven by advertising. You never can never tell with products like these, and it could just be that I am out of touch with the “MySpace generation”, but it ... http://www.bomgar.com/blog/nathan-on-remote-support/demo-2007-technologies-and-presenters Originally posted February 13, 2007 Nathan's Comments Continue Magnify.net Easily create a video channel, and then aggregate content from the web related to the channel’s topic. Great presenters; not sure of the business model. Yodio This product provided an easy way to create a podcast and share it with an online community. You could ... http://www.bomgar.com/blog/nathan-on-remote-support/new-technologies-presented-at-demo-2007 First posted on February 07, 2007 Remote Support DEMOgod: News from DEMO 2007 SupportSoft This demo showcases a new service by SupportSoft that offers tech support to consumers. They claim that the product can automatically optimize a PC in under 6 minutes. Maybe in the lab or on the DEMO stage, but ... http://www.bomgar.com/blog/nathan-on-remote-support/more-news-on-demo-presenters-and-technologies Originally posted February 06, 2007 Nathan McNeill continues his live coverage The search for DEMO 2007 DEMOgods continues: Mission Research: SalesWorks I didn’t really get the point of this product. I don’t think they practiced the pitch enough and it didn’t really capture what made the product unique or compelling. He said something ... http://www.bomgar.com/blog/nathan-on-remote-support/remote-support-demogod-comments-from-2007-demo Originally posted on February 06, 2007 More evaluations from a remote support DEMOgod Nathan continues - live from the DEMO conference: Eyejot There were several video startups at DEMO. This was the first one, but they are all starting to run together for me now. This was basically a way to send video ... http://www.bomgar.com/blog/nathan-on-remote-support/comments-on-demo-technologies-and-presentations Originally posted February 02, 2007 Nathan McNeill Comments from the DEMO Floor Opening Remarks In her opening remarks, Chris Shipley made the point that amid all of the acronyms and buzzwords like “SaaS” and “Web 2.0”, the real theme of DEMO 07 and the new technologies that are arising around it is ... http://www.bomgar.com/blog/nathan-on-remote-support/remote-support-demogod-evaluates-demo-presentations First posted on February 01, 2007 Watch this blog for Nathan McNeill's take on the 2007 DEMO technologies This week, I’m thrilled to be back at the DEMO conference, this time in Palm Desert, California.  DEMO is the launch pad for emerging technologies where products like JAVA, Palm, and ... http://www.bomgar.com/blog/nathan-on-remote-support/remote-support-demogod-returns-to-demo Originally posted on September 19, 2006 NetworkStreaming’s Remote Desktop Support By-Passes the Security Concerns of SaaS In a recent article in Network World, Herbert Thompson explains how the software as a service (SaaS) delivery model brings with it inherent security concerns. Among the most compelling example is Thompson’s point that SaaS ... http://www.bomgar.com/blog/nathan-on-remote-support/is-saas-the-efficient-hackers-dream-come-true