IDC/Bomgar Webcast: The New Reality of Support – Do more with what you have?
Event Summary
Is it possible to do more with the resources you have?
In the real world, how can you make 750 support reps look & work like 3,000?
As employees become more distributed & mobile, the need for support increases. But the reality is that budget & headcount for support doesn’t increase with demand.
Join us for this webcast as IDC & Plumchoice (trusted remote technical services provider by more Fortune 500 companies than any other provider) discuss the challenges facing both internal & external IT help desks. Learn how a new breed of tools addresses these issues while:
- Decreasing costs
- Reducing security threats
- Offering greater flexibility
- Improving retention – of employees & clients.
Presented by:
Rich Surace, Plumchoice
Nathan McNeill, Bomgar
Matt Healey, IDC
Recorded on April 23, 2009
