Event Summary: Providing Excellent Support in Difficult Economic Times
Join Bomgar for this timely and informativ case study from Mitch Bryant, an HDI Member and Support Manager of Norton Healthcare Service Center. Mitch will discuss what he is doing to continue his support services while reducing costs. His presentation will cover how he is maintaining high-quality customer experiences by utilizing remote support technologies and processes.
In today’s difficult economic environment you can’t cut support. You must adapt and provide service by utilizing all the tools available to your organization. Join this SPIN and learn from fellow HDI members methods to:
- Reduce support costs
- Enhance service quality
- Provide excellent customer service
Hosted By:
Rich Hand, Executive Director of Membership, HDI
Presented on March 24, 2009, By:
Mitch Bryant is the Support Manager, Norton Healthcare Service Center
Providing Excellent Support in Difficult Economic Times
