You’re invited to a free webinar today on “Reducing Customer Support Costs and Improving Service Quality with Remote Support“. Enterprise Management Associates (EMA) is sponsoring the event. Joining EMA is Bomgar and Pomeroy IT Solutions, a Bomgar customer.
Pomeroy’s presentation: Screenshot from the webinar
Reducing Customer Support Costs and Improving Service Quality with Remote Support
Summary of Remote Support Webcast
IT service and support leaders are under more pressure than ever before to tighten expenses, budgets and people. At the same time, service quality commitments are becoming the norm. A secret weapon that many organizations have today, but are not using to its fullest potential, is remote support. With the right remote support solution in place, you should reduce support costs by:
- Improving the efficiency of your support team by eliminating costly on-site dispatches and reducing Mean Time to Repair (MTTR)
- Gain respect for the IT support team by delivering on committed service level agreements (SLAs)
- Consolidating the myriad of tools within your enterprise to one solution that can reach any both attended and unattended systems
Hear how remote support has a direct impact on support cost structure and perceptions around IT service quality in the enterprise. This presentation will focus on results achieved by customers in their environments and illustrate the relationship between service quality, cost control, and the customer experience.
• Lisa Erickson-Harris, EMA analyst
• Clay Guinn, GSD Operations Manager, Pomeroy IT Solutions
• Chris Watson, VP Strategic Alliances, Bomgar
This presentation began on April 03, 2008 at 01:00 PM Central Daylight Time.
