We’d like to invite all of our blog readers to this upcoming webinar on Thursday, November 18. HDI will be facilitating the online event, and Krista Ciccozzi, Director of Technical Support for PracticeWorks Inc., will be presenting.
PracticeWorks is a timely customer to have presenting. They’re a dental practice software provider headquartered in Atlanta with over 700 employees. They make practice management, digital imaging, and radiology software for dentists, orthodontists, oral surgeons, and the staff who support them in over 37,000 practices nationwide.
I say they’re a timely presenter because PracticeWorks cut over $5,000 per day in support costs by implementing Bomgar’s remote support software. With the 2009 economy looking like it does, savings like that could help a lot! Take the time to watch this webinar before planning your support operations for 2009. An hour with Krista could save your support organization a bit of nail-biting next year.
The webinar is free! View it here. Here’s the abstract:
Top 3 Strategies for Successful Support Operations in 2009
Tuesday, November 18th
(1:00pm Eastern/12:00pm Central/11:00am Mountain/10:00am Pacific)Facilitated by: Rich Hand, HDI Executive Director of Membership
Presenter: Officer Krista Ciccozzi, Director of Technical Support for Practice Works Inc.Webinar Topic Description:
With uncertain economic times looming in 2009, have you been asked to reassess your help desk support operations and budget? Are you once again being asked to do more with less? Are you even able to do so? Determining your strategy starts with evaluating your budget and costs. Do you know your cost per incident? Can you become more efficient through improved process or better use of your human and technical resources?Join HDI on November 18th for an informative webinar from an industry practitioner and HDI Local Chapter Officer, Krista Ciccozzi, Director of Technical Support for PracticeWorks Inc. Krista will share her thoughts and experience on remote support and other help desk-related subjects to help you be better prepared for a dynamic 2009!
- Know your Budget
- Understand your Costs
- Focus on Efficiencies
