You’re invited to our live webcast this Thursday, Champagne Support in a Bear Economy: Why the Economy Can’t Afford Premium Service (and Why You Can’t Either) . Join the SSPA and Plumchoice as we discuss the challenges of offering quality support in a difficult economy. Here’s the abstract for the upcoming webcast:
Upcoming Live Webcast: Champagne Support in a Bear Economy: Why the Economy Can’t Afford Premium Service (and Why You Can’t Either)
Webcast Time: Thursday, November 13th at 11am PST / 2pm EST
REGISTER HERE: Sign up for “Champagne Support” – One Step Registration
Service providers are typically safe from Wall Street woes. But, as the markets continue to tumble, IT budgets are shrinking while the customer’s demands for high-quality support remains the same.
So, how does a service provider offer champagne support in a bear economy?
Instead of wrestling with a bear market, PlumChoice (the online support provider for Circuit City) has taken a new approach to servicing its customers, which has enabled them to offer premium support to their clients without the premium price tag.
Learn how Plumchoice avoided the pitfalls of a bear market: Join John Ragsdale from SSPA | AFMSI | TPSA, Bomgar’s Nathan McNeill and Rich Surace with PlumChoice as they discuss:
- The economy’s impact on the service industry
- Why 50% of service & support dollars are wasted
- What’s really important to the customer (hint: it doesn’t cost that much)
Presenters:
John Ragsdale, SSPA | AFSMI | TPSA
Rich Surace, Plumchoice
Nathan McNeill, BomgarDate/Time:
Thursday November 13th at 11am PST / 2pm EST
