Novell’s new Volume License Agreement (VLA) maintenance program offers technical assistance and product support to Novell’s customers. I’m interested in the program because of the thoughtfulness behind their integration of remote support for customers.
Novell has posted an online demo of the support request process at http://support.novell.com/online/demo.html. The demo is only a few minutes long. It’s definitely worth taking the time to view, especially if you’re wonder how best to to funnel support requests and move customers through the support process.
I’m repeatedly impressed by our customers. This is just another example. Thank you, Novell, for publishing such a well-planned example of integrating virtual support.
