Customers

Zappos.com has one of the few Linux call-centers in the world. As an open-sourced IT organization, Linux support was a critical factor. Not only can the Zappos.com IT team support Linux with Bomgar, they can also support Windows, Mac and mobile devices.

Learn more about how Zappos.com is using Bomgar here.

Concerned about the security of data transferred during remote control sessions? Then John Ragsdale over at SSPA wrote a post recently that should be useful to you.
In his post, Is your remote control security bullet-proof?, Ragsdale summarizes a recent webcast minicast covering the topic. The format is an “open discussion on security and compliance with [...]

You’re invited to a free webinar today on “Reducing Customer Support Costs and Improving Service Quality with Remote Support“. Enterprise Management Associates (EMA) is sponsoring the event. Joining EMA is Bomgar and Pomeroy IT Solutions, a Bomgar customer.

Pomeroy’s presentation: Screenshot from the webinar
Reducing Customer Support Costs and Improving Service Quality with Remote Support
Summary of Remote [...]

Novell’s new Volume License Agreement (VLA) maintenance program offers technical assistance and product support to Novell’s customers. I’m interested in the program because of the thoughtfulness behind their integration of remote support for customers.
Novell has posted an online demo of the support request process at http://support.novell.com/online/demo.html. The demo is only a few minutes long. It’s [...]

The B100, released a little over a year ago, is Bomgar’s remote desktop access/support product for IT companies that only need one concurrent support rep. We designed it so that an individual could create a virtual online support presence. [Why limit this to only big companies, right?]
If a support rep can virtualize himself, he can [...]