by Justin Brock published

New ServiceNow Integration Saves 1-3 Minutes on Incident Processing

ServiceNow Session Notes

Today I want to point out one aspect of the certified integration between Bomgar and ServiceNow that has huge implications for post-incident processing. ServiceNow customers who have already integrated with Bomgar tell us it saves them 1-3 minutes per rep at the end of every support session.

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by Justin Brock published

3 Ways Remote Support Just Got Better with Bomgar 13.1

Presentation Enhancements Screen Sharing

Bomgar 13.1 is the latest version of Bomgar’s remote support software. With Bomgar, support organizations can access and fix nearly any system or device, anywhere through a secure, appliance-based solution.

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by Justin Brock published

New SDK Lets Developers Embed Remote Support in Android/iOS Apps

Remote Support for Android/iOS Apps

Embedded Remote App Support enables remote screen sharing and support for Android and iOS apps. The technology is delivered in a Bomgar software development kit (SDK). App developers can use it to make certain Bomgar remote support functionality native to their Android and iOS apps.

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by Justin Brock published

Remote Control Android Phones and Tablets Made by Samsung Now with Bomgar

Every day, Google activates more than one million Android devices - a milestone they crossed this summer. The majority of these are made by Samsung, the largest and fastest-growing Android handset manufacturer in the world. That’s why we’re excited to announce Bomgar now enables full screen-sharing and remote control of Android devices made by Samsung. With the new Bomgar Support Client for Samsung you can use Bomgar to remote control Android phones and tablets made by Samsung. All your end-users have to do is install the free app from Google Play and request support.

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by lshulof published

Bomgar 12.3 is Now Available!

We’re excited to announce the release of Bomgar 12.3, the latest version of our remote support solution. Bomgar 12.3 includes new features that increase collaboration and productivity for both administrators and support reps, including:

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by Justin Brock published

Intelligent Collaboration

A Bomgar 12.3 Feature Preview Today we're excited to preview another new feature coming soon in Bomgar 12.3: Intelligent Collaboration. For more details about this and other features in Bomgar 12.3, check out www.bomgar.com/12-3/. Before jumping into the feature itself, I want to give some context. Intelligent Collaboration is part of Bomgar's solution to a larger issue for support organizations: How do you match the support reps, whose skills vary, to the support issues that need them without bogging down your higher level support reps?

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by Justin Brock published

Windows 8? Yeah, you can use Bomgar.

Windows 8, Microsoft's latest operating system is out today, and I'm pretty excited. While there have been some thoughtful and mixed reviews for it, the consensus at least has been that Microsoft seems to be thinking outside of its usual bounds. In case there are early adopters among the many Bomgar users, I wanted to highlight the compatibility statement put out by our product engineers earlier this month. You can read the full statement about Windows 8 compatibility over at the changelog.

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by Elizabeth Hulsey published

Bomgar Now Offers Integration with Salesforce.com

Bomgar + Salesforce.com: Offer Remote Support from CRM Cases

Bomgar’s integration with Salesforce.com in now listed on AppExchange! This week we announced the new integration, which increases efficiency for tech support organizations using Salesforce.com. Now, joint Salesforce.com and Bomgar users can launch a Bomgar remote support and chat session directly from the case record, making it easier for customer support reps to view and fix their customers’ issues.

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by LRichardson published

The Powerful Duo of Dell KACE and Bomgar

If you haven’t checked out the great integration possibilities with Bomgar and the Dell KACE Management Appliance, now is the time! Combining the power of these two solutions can improve service levels, centralize support processes, and strengthen compliance. Bomgar's integration with Dell KACE allows a support representative to launch a secure remote support session directly from the Service Desk and Inventory modules to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating on-site visits.

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by Phil Ethridge published

Mountain Lion Users Are Covered with Bomgar Corporation

Released July 25th, the latest Mac OS X operating system, Mountain Lion, brings the mobile world of Apple as close to Mac users as it’s ever been, featuring iCloud, iMessage, Notification Center, social media integrations and more in the latest release.

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