It’s April 1st, which means Google releases some new features today!Last year it was free in-home wireless broadband service - Google TiSP.

That was a nice-to-have. But most people already have internet access. Plus, since so many people have switched to broadband, dial-up speeds have gotten faster. With less bandwidth taken up by the folks who […]

Help Desk Institute Conference
Tuesday, March 11, 2008 10:00 AM - 11:00 AM

Joel Bomgar, CEO and founder of Bomgar Corp., will present “Incident Resolution: On-site vs. Remote” at the Help Desk Institute (HDI) annual conference and expo next week.
As IT services are vital in business interactions, it’s more important than ever that organizations be able to […]

The B100, released a little over a year ago, is Bomgar’s remote access/support solution for IT companies that only need one concurrent support rep. We designed it so that an individual could create a virtual online support presence. [Why limit this to only big companies, right?]
If a support rep can virtualize himself, he can overcome […]

We have really smart customers. Let me take up a blog post to point out one example.
A while back, Chuck Deaton, IT Security Manager at Humana, joined us for an SSPA webcast entitled “Remote Support: How Secure Are You?”

Among the nuggets of wisdom in that hour was this one from Chuck Deaton: “Complexity is inversely […]

In 2007 we introduced a new functionality called Jump Technology to the Bomgar Box. In a nutshell, Jump gives support reps clientless remote access to unattended systems.
Unique to our licensing model is the concept of concurrency. From the research I’ve done, all of our competitors sell named software seats. That means if Joe works in […]