Webinars

PracticeWorks cut over $5,000 per day in support costs by implementing Bomgar’s remote support software. With the 2009 economy looking like it does, savings like that could help a lot! Take the time to watch this webinar before planning your support operations for 2009. An hour with Krista Ciccozzi, Director of Technical Support for PracticeWorks Inc., could save your support organization a bit of nail-biting next year.

Service providers are typically safe from Wall Street woes. But, as the markets continue to tumble, IT budgets are shrinking while the customer’s demands for high-quality support remains the same. How does a service provider offer champagne support in a bear economy?

While ITIL is not a security framework, recent research shows a strong positive correlation between the implementation of ITIL and a decrease in security incidents. Likewise, companies with strong security infrastructures are also those with the most efficient processes. Could it be that security and IT best practices, like ITIL, go hand in hand? Tune in to this webinar to hear how processes like ITIL can make your support organization more secure.