Webinars

IDC/Bomgar Webcast: The New Reality of Support – Do more with what you have? Is it possible to do more with the resources you have? In the real world, how can you make 750 support reps look & work like 3,000? As employees become more distributed & mobile, the need for support increases. But the reality is that budget & headcount for support doesn’t increase with demand. Join us for this webcast as IDC & Plumchoice (trusted remote technical services provider by more Fortune 500 companies than any other provider) discuss the challenges facing both internal & external IT help desks. Learn how a new breed of tools addresses these issues while:

• Decreasing costs
• Reducing security threats
• Offering greater flexibility
• Improving retention – of employees & clients.

Event Summary: Providing Excellent Support in Difficult Economic Times
Join Bomgar for this timely and informativ case study from Mitch Bryant, an HDI Member and Support Manager of Norton Healthcare Service Center. Mitch will discuss what he is doing to continue his support services while reducing costs. His presentation will cover how he is maintaining high-quality [...]

When it comes to Support Desk economics the supply of the IT budget is shrinking while the demand of end-users for high-quality support remains the same.

So, how does a support provider manage a shrinking budget without sacrificing quality? The University of Missouri has taken a green approach to supporting its customers, one that lowers the cost of overall support through reducing call escalation and improving first call resolution. Learn how Missou utilizes Bomgar and RightAnswers to:

• Reduce the number of first calls and call escalations
• Reuse data for training and knowledge base
• Recycle support session data

PracticeWorks cut over $5,000 per day in support costs by implementing Bomgar’s remote support software. With the 2009 economy looking like it does, savings like that could help a lot! Take the time to watch this webinar before planning your support operations for 2009. An hour with Krista Ciccozzi, Director of Technical Support for PracticeWorks Inc., could save your support organization a bit of nail-biting next year.

Service providers are typically safe from Wall Street woes. But, as the markets continue to tumble, IT budgets are shrinking while the customer’s demands for high-quality support remains the same. How does a service provider offer champagne support in a bear economy?