We hope you join us at HDI in Vegas next week for the largest gathering of technical service and support professionals at the industry’s leading event. Come by our booth to learn about enterprise remote support and for lots of chances to win! Bomgar will also be doing a special promotion with our technology partner, BMC Software.
Archives: Events
Successful Support Operations in 2009 | Webinar
November 14, 2008 – 1:12 pm
PracticeWorks cut over $5,000 per day in support costs by implementing Bomgar’s remote support software. With the 2009 economy looking like it does, savings like that could help a lot! Take the time to watch this webinar before planning your support operations for 2009. An hour with Krista Ciccozzi, Director of Technical Support for PracticeWorks Inc., could save your support organization a bit of nail-biting next year.
Champagne Support in a Bear Economy?
November 11, 2008 – 5:34 pm
Service providers are typically safe from Wall Street woes. But, as the markets continue to tumble, IT budgets are shrinking while the customer’s demands for high-quality support remains the same. How does a service provider offer champagne support in a bear economy?
Home from the SSPA Services Leadership 2008 Conference
November 3, 2008 – 1:31 pm
Hello SSPA folks! We recently returned from the SSPA Services Leadership 2008 Conference in Las Vegas. We had a great turnout at the orange “Bomgar Booth” during the two and a half days the expo hall was opened, where we had the opportunity to meet and discuss Bomgar with many of you that attended the [...]
HDI Service Management 2008 Conference
October 3, 2008 – 1:54 pm
Bomgar will be attending this year’s HDI (Help Desk Institute) Service Management Conference in Miami, FL. More than 500 attendees are expected at the conference, which takes place October 15-16, 2008. This is HDI’s newest event which focuses on key topics in service management. To learn more about this event, click on the link http://www.thinkhdi.com/sm2008/. [...]
Webinar: ITIL Applied to Security and Risk Management
September 30, 2008 – 10:10 am
While ITIL is not a security framework, recent research shows a strong positive correlation between the implementation of ITIL and a decrease in security incidents. Likewise, companies with strong security infrastructures are also those with the most efficient processes. Could it be that security and IT best practices, like ITIL, go hand in hand? Tune in to this webinar to hear how processes like ITIL can make your support organization more secure.
A Note on Bomgar Webcasts
September 4, 2008 – 4:50 pm
In order to make the valuable information presented in Bomgar webcasts available to more people, we’ve decided to remove the registration requirements for viewing recorded events. Anyone who is interested in viewing a webcast that was recorded prior to April 17, 2008, can now do so simply by entering his or her email address. Also, to help you consider the impact of remote support on your organization as you budget for 2009, we’re also making the latest webcast, Top 3 Strategies for Successful Support Operations in 2009, available for download.
Incident Resolution: On-site vs. Remote
March 5, 2008 – 9:03 am
Help Desk Institute Conference
Tuesday, March 11, 2008 10:00 AM – 11:00 AM
Joel Bomgar, CEO and founder of Bomgar Corp., will present “Incident Resolution: On-site vs. Remote” at the Help Desk Institute (HDI) annual conference and expo next week.
As IT services are vital in business interactions, it’s more important than ever that organizations be able to [...]
