by Nate Quarterman published

Techies, Tradeshows, and Trinkets

So I hear you really want to go to this fall’s awesome tradeshows. See all the coolest new fancy gizmos that promise to make life easier and better. Learn best practices and methods from world-class peers and professionals. Listen to talented speakers that can motivate, inspire, and inform. Socialize with people in your same role at other organizations who truly understand the politics, complexity, and stresses of your job role. Not to mention get out of the office for a couple of days!

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by Elizabeth Hulsey published

Join Us on the Road!

Fall is officially in full swing, and Bomgar is gearing up to hit the road for some exciting events that you won’t want to miss! Fusion ’11, EDUCAUSE, and various HDI events is where you can see and talk remote support with the Bomgar team. This week, Bomgar’s Chief Strategy Officer, Nathan McNeill will speak to a CIO panel at Service Desk 2020 in Long Beach, California on Thursday 9/22. Held at the Renaissance Long Beach Hotel, this event will discuss current trends in IT service and where experts like Nathan see the IT Service industry headed at the end of the decade.

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by LRichardson published

Bomgar Superhero Video Contest

Are you a Bomgar Superhero? How many stranded customers have you rescued from IT woes? How many beached employees have you gotten up and running? Remember that day you saved the whole company from a server blackout? Now is the time to tell your superhero story! In two minutes or less, tell us in a video how you and Bomgar once saved the day. Save it frequently? Then tell us that! You can say it yourself, use screen shots, get your adoring fans, act it out – whatever you want – just have fun! Just tell us how you and Bomgar came to the rescue.

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by LRichardson published

The Beginning of a Revolution

Ladies and Gents, it’s time to join the Bomgar Revolution! Registration is now open for the first ever Bomgar User Conference – Revolution ’11. Don’t miss out on this information-rich event, where you’ll hear from the best and brightest of Bomgar as well as from your own IT peers. With three different tracks to choose from, user groups and expert forums, this conference is ideal for any Bomgar customer. We will also be celebrating our first ever Bomgar Nation Hero Awards, partying with Bomgar Rocktoberfest and a night on the town in beautiful Atlanta. This is sure to be a an inspiring and fun-filled event. Register now!

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by Elizabeth Hulsey published

Bomgar Hits the Links for a Good Cause

Last week, Bomgar had the opportunity to serve as the gold sponsor for the second annual High Tech Ministries (HTM) Classic, the Atlanta technology community’s premier golf tournament and the High Tech Ministries’ largest annual fundraising event. Played at the Standard Club in Duluth, Georgia, the event saw some 110 players participate, including some of Bomgar’s own!

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by lshulof published

Video on Help Desk Requests: Something we all have in Common

Last month, a number of us attended the Service Desk & IT Support Show held in London and caught up with those manning the help desk front lines across EMEA. We asked them a number of questions regarding what they deal with on a day-to-day basis, including their most common help desk issues and most unusual requests. Check out some of their answers in the video below. (Spoiler alert: You can’t escape password reset requests no matter where you go!)

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by Robert Minnaugh published

iPad Rep Console Demo at HDI

Bomgar iPad Rep Console Launchpad Session - HDI 2011

For those of you who are looking forward to the release of our iPad Rep Console, I thought you may enjoy a sneak peek into more of its features. Last week at HDI, I gave a Launchpad session on the solution, which you can watch in the video below.

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by lshulof published

Leaving Las Vegas: HDI Booth Show Video

The Bomgar team just wrapped up a busy week at HDI 2011! Thanks to all of our customers who stopped by our booth to tell us how much you love Bomgar. We never get tired of hearing that.

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by lshulof published

Headed to Vegas for HDI 2011?

Next week, the Bomgar team is off to Las Vegas for the HDI 2011 Annual Conference & Expo. In between turns at the slot machines, we’ll be among 1,600 IT service and technical support professionals discussing everything from ITIL to customer service.

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by LRichardson published

5 Days of Bomgar Holiday Giveaway!

The holidays are just around the corner, and Bomgar is in the giving mood! We have a week of contests and giveaways planned just for you - our loyal Community members, Facebook fans and Twitter followers. You’ll have several chances to win great Bomgar gear for yourself or for that special IT pal. And the best news is the more you participate, the better your chances are to win a shiny, new, must-touch-it iPad!

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