Joel Bomgar hosted Lt. Governor Phil Bryant at corporate heaquarters in Ridgeland, Mississippi, last week. Lt. Governor Bryant was excited to see fellow Mississippians involved in the software industry making an impact not only in the state but around the world.
Archives: Events
Remote Desktop Control for Ubuntu and RedHat
November 2, 2009 – 8:21 am
Today we’ve announced an expansion of our already-broad Linux support. Since 2007, Bomgar has provided support technicians on Windows™, Mac™ OS X or SUSE Linux Enterprise Desktop the ability to support remote desktops running Linux. Now we’re widening Linux compatibility on both sides of the remote support session.
Bomgar 10.4, which is coming out in November [...]
Bomgar 10.4 Supports Windows 7
October 27, 2009 – 6:01 am
RIDGELAND, Miss., Oct. 27, 2009 – Bomgar Corporation, a leading provider of appliance-based remote support software, announced the latest version of its product with expanded platform support and new productivity features. Bomgar 10.4 supports Windows 7 and includes new management tools that allow technicians to handle the increased support workloads anticipated by the upgrade to [...]
Pics from Technology Services World
October 21, 2009 – 10:30 am
Bomgar joined PlumChoice at the Technology Services World conference in in Las Vegas, NV, in October. Here are some photos from the Technology Services World photo stream.
The New Reality of Support
June 1, 2009 – 10:00 pm
IDC/Bomgar Webcast: The New Reality of Support – Do more with what you have? Is it possible to do more with the resources you have? In the real world, how can you make 750 support reps look & work like 3,000? As employees become more distributed & mobile, the need for support increases. But the reality is that budget & headcount for support doesn’t increase with demand. Join us for this webcast as IDC & Plumchoice (trusted remote technical services provider by more Fortune 500 companies than any other provider) discuss the challenges facing both internal & external IT help desks. Learn how a new breed of tools addresses these issues while:
- Decreasing costs
- Reducing security threats
- Offering greater flexibility
- Improving retention – of employees & clients.
Interior Health Comments at Helpdesk Institute
June 1, 2009 – 4:15 pm
Help Desk Institute: Morgan Jones from Interior Health in Canada explains how Bomgar lets his helpdesk support remote computers and devices outside the network.
Providing Excellent Support in Difficult Economic Times
May 27, 2009 – 10:00 pm
Event Summary: Providing Excellent Support in Difficult Economic Times
Join Bomgar for this timely and informativ case study from Mitch Bryant, an HDI Member and Support Manager of Norton Healthcare Service Center. Mitch will discuss what he is doing to continue his support services while reducing costs. His presentation will cover how he is maintaining high-quality [...]
Support Desk Economics 101
May 26, 2009 – 10:00 pm
When it comes to Support Desk economics the supply of the IT budget is shrinking while the demand of end-users for high-quality support remains the same.
So, how does a support provider manage a shrinking budget without sacrificing quality? The University of Missouri has taken a green approach to supporting its customers, one that lowers the cost of overall support through reducing call escalation and improving first call resolution. Learn how Missou utilizes Bomgar and RightAnswers to:
- Reduce the number of first calls and call escalations
- Reuse data for training and knowledge base
- Recycle support session data
Customer Comments at HDI 2009 in Vegas
May 14, 2009 – 9:52 am
Every year Bomgar heads out to the Help Desk Institute Annual Conference and Expo. This time . . . we documented it. See what Bomgar customers are saying in this video.
Mac Usage Drives Demand for Secure Remote Support
May 12, 2009 – 8:46 am
RIDGELAND, Miss., May 12, 2009 – Bomgar Corporation today announced a new version of its appliance-based remote support software that includes deeper Mac support functionality and IT productivity tools. Bomgar 10.3 equips IT technicians with the industry’s most robust technology for enterprise help desk incident resolution. Used by organizations such as Massachusetts [...]
