by Elizabeth Hulsey published

The 5 Days of Bomgar 2014 Is About to Begin!

Get excited folks because the fifth annual 5 Days of Bomgar is about to begin! Our most anticipated contest of the year kicks off Monday, December 8th and it’s our biggest one yet. Whether this is your fifth or first time to play, the 5 Days of Bomgar promises to be great fun for all!

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by LRichardson published

EasyVista and Bomgar – Another Seamless Service Desk Integration

We are taking a close-up look at the new integration between Bomgar and EasyVista on Wednesday, November 5th at 2pm ET, and we invite you to join us, as we walk through Integrating ITSM & Remote Support to Streamline Your Service Desk.

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by Danielle Rosero published

Our Bomgar Bus 2014 Recap

The Bomgar Bus rode again, making 41 stops in 22 cities and giving private Bomgar demos to over 700 prospects and customers. We had a blast connecting with so many wonderful fans and getting to know more about what our customers' needs are, how Bomgar fits into their service desk and what we can do moving forward to make Bomgar the best solution available. Thank you to all our hosts for having us! Here are just a few great pics from our trip.

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by Kim Richard published

Announcing the Bomgar EMEA User Group

If you are a Bomgar customer located in Europe, you absolutely do not want to miss our upcoming user group on 4 June in Birmingham, UK. Why? Because no other event will bring together so many Bomgar customers in one room to talk best practices. Our goal for the event is to ensure that all of our valued customers are utilising Bomgar to its full potential and truly maximising their investment in the product. If that isn’t compelling enough, here are a few other reasons to attend:

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by Elizabeth Hulsey published

Bomgar Exhibiting and Presenting at HDI 2014 Annual Conference and Expo

Next week in Orlando, Florida, the Bomgar team will be exhibiting at the annual HDI 2014 Conference & Expo. Held at the Gaylord Palms Orlando Resort, April 1-4, the conference will provide attendees with first-class technical service and support training sessions, extraordinary speakers and plenty of opportunities to network with technology peers.

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by LRichardson published

Beyond the Call of Duty Giveaway

Share an IT story of how you were called to go Beyond the Call of Duty and you could win an Xbox 360 and a pre-ordered copy of Call of Duty: Ghosts!

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by LRichardson published

Time for a Desktop Support Check-up

No matter what we do for work, we all occasionally need insight into how others are faring in the same job elsewhere. How are other people accomplishing my role in other organizations? What are they doing differently or better? How does my team stack up to theirs?

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by Sophie Brown published

Dell and Bomgar Partner to Make Wishes Come True

Bomgar was the Platinum sponsor for this year's event, with Bomgar EVP of Sales and Marketing, Jim Norton, presenting Bomgar’s donation to Greg West, CEO of Make-A-Wish and Dell President, Steve Felice.

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by lshulof published

Five Ways to Ensure Your Remote Support Tool isn’t Helping Hackers

Has your organization been the victim of a data breach? No? Well, it may just be a matter of time. Data breaches are so prevalent today that some security experts suggest we all assume our networks have already been breached and start revising our security practices from there. Even though we usually hear about breaches of big name brands, companies of all sizes need to make sure they’re securing every possible point of entry into their networks. The 2013 Global Security Report by Trustwave identified “remote access” as the most widely used method of infiltration in 2012, accounting for nearly half of all breaches by hackers.

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by Robert Jew published

The Value of Understanding the Customer Experience

As a sneak-peak to his presentation at this year's annual HDI conference in Las Vegas, Robert Jew shares why the cornerstone of every support organization is an effective process for gathering, analyzing, and applying CSAT data. By analyzing data at a more detailed level, support managers can gain deeper insight into their end-users, enabling them to see their preferences and enhance overall experience.

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