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April 3, 2008
You’re invited to a free webinar today on “Reducing Customer Support Costs and Improving Service Quality with Remote Support“. Enterprise Management Associates (EMA) is sponsoring the event. Joining EMA is Bomgar and Pomeroy IT Solutions, a Bomgar customer.
Pomeroy’s presentation: Screenshot from the webinar
Reducing Customer Support Costs and Improving Service Quality with Remote Support
Summary of Remote […]
April 1, 2008
Novell’s new Volume License Agreement (VLA) maintenance program offers technical assistance and product support to Novell’s customers. I’m interested in the program because of the thoughtfulness behind their integration of virtual support for customers.
Novell has posted an online demo of the support request process at http://support.novell.com/online/demo.html. The demo is only a few minutes long. It’s […]
February 18, 2008
We have really smart customers. Let me take up a blog post to point out one example.
A while back, Chuck Deaton, IT Security Manager at Humana, joined us for an SSPA webcast entitled “Remote Support: How Secure Are You?”
Among the nuggets of wisdom in that hour was this one from Chuck Deaton: “Complexity is inversely […]
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