by Sophie Brown published

Customer Spotlight: How Redner’s Markets kept serving customers during a massive system failure

When 75% of your customers use electronic payment to check out and the system goes down due to network failure, there are big problems. This results in irate customers, and in some cases, customers walking away from their orders due to a lack of another method of payment.

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by Kevin Baldwin published

The Game Changer: A customer success story

Once upon a time in a land dependent upon a labored and aging network system, word was passed throughout the kingdoms that "said system" would no longer be supported and each of us would be on our own for policy provisioning, resource pooling, imaging, remote administration and the like. It was a troubling time. Much was at stake and with little to go on, and we found ourselves facing the ultimate challenge.

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by Crystal Patterson published

Bomgar. I can’t say it enough.  Really.

Crystal Patterson from the Florida Poison Information Center Data Center shares how discovering Bomgar has allowed her to efficiently support employees at remote locations, be more accessible as an "always-on" support rep and cut out the need for phone or e-mail based support.

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by Kim Richard published

The Journey to a Collaborative Service Culture

Every now and then, we talk to a customer that just gets it. Zoom in on University for the Creative Arts. Customers for less than a year, UCA has proven that when implemented strategically, Bomgar can truly help transform a service desk.

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by LRichardson published

Community Spotlight - Meet Al Farmer

Having been with the Arkansas Baptist State Convention (ABSC) since 1989, Al Farmer has watched his organization go through many changes due to the incredible technology developments over the past two decades. As Computer Services Manager, Al’s role is managing IT for the state organization of Southern Baptist churches in Arkansas, an organization that helps churches from the smallest to the largest contribute to worldwide causes, relying solely on voluntary contributions from members. As he puts it, “If it connects to our network, I am responsible to make it work.”

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by LRichardson published

Bomgar Community Spotlight - Coretta Knight

We have a bit of a service desk celebrity for today’s Community Spotlight. Coretta Knight, Technical Solutions Specialist 2 at long-time Bomgar customer Carestream Dental, recently received the prestigious 2011 HDI Southeast Analyst of the Year Award! And as if that wasn’t enough, Coretta completed her Technical Support Representative certification before the end of 2008, achieved TSR-II in 2009, advanced to Technical Support Specialist in 2010, and achieved TSS-II in 2011. Coretta’s manager, Chris Giddens had this to say about her:

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by LRichardson published

Community Spotlight - Sarah Kennedy

Recently Bomgar released the inspiring story of how the Bomgar solution allowed the University of York, ranked within the top 100 universities in the world, to reach new heights in responding to the needs of its community. Instrumental in that project was Community member, Sarah Kennedy. After experiencing so much success with their support endeavors, we thought the Bomgar nation should get to hear a little more about Sarah herself.

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by LRichardson published

Community Spotlight - Adam Miller

Feel like you’ve heard the name Adam Miller before? You probably have. Adam is not only a frequent voice in the Bomgar Community (a top contributor, in fact) but also a frequent visitor to Bomgar’s Facebook page. He was recently dubbed one of our two “IT Tips & Tricks” contest winners, proving that it pays to play. Adam works for a Wisconsin financial institution which boasts being the second largest Agricultural lender in the state.

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by LRichardson published

Community Spotlight - Darren Ilston

Darren Ilston. Techie or daredevil motorcycle fiend? Either way, he’s a great Bomgar Community member. It seems appropriate that we would be spotlighting a UK client today as earlier this week we announced the opening of our new office in High Wycombe, United Kingdom (serving as our EMEA headquarters) and our partnership with Hornbill, a leading enterprise service management software vendor based in the UK.

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by LRichardson published

Community Spotlight - Robert Cavanna

If a picture’s worth a thousand words, I’m sure this picture says a few words about Robert Cavanna, California resident and Pearson employee. Robert just joined the Bomgar Community in November of last year but has already worked himself up to Knighthood status. That’s pretty impressive, and it speaks to his active presence in our Forums, from which we hope to continue to learn.

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