by Sophie Brown published

Dell and Bomgar Partner to Make Wishes Come True

Bomgar was the Platinum sponsor for this year's event, with Bomgar EVP of Sales and Marketing, Jim Norton, presenting Bomgar’s donation to Greg West, CEO of Make-A-Wish and Dell President, Steve Felice.

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by Liz Richardson published

Providing Excellent Customer Service for an Outstanding Customer Experience

Bomgar and Cherwell are a powerful combo when it comes to integrated service management software and remote support technology, but this partnership isn’t the only thing they have in common. Both companies are also passionate about providing customer service that stands out from the rest. This passion has become such a part of our companies’ architecture, that Bomgar and Cherwell are both up for the Service Desk Institute IT Service & Support Award for Best Vendor Customer Service later this month. Nothing like a little healthy competition between partners! But before a winner is announced, we wanted to find out more about what it means to have excellent, stand-out customer service. Cherwell’s Simon Kent, Head of Customer Experience EMEA, and Bomgar’s Senior Vice President of Services and Support, Aramis Alvarez, share their thoughts below.

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by Elizabeth Hulsey published

ServiceNow + Bomgar = Increased Service Desk Efficiency

As you may have seen, this week Bomgar and Fruition Partners announced a new integration between Bomgar’s remote support solution and SaaS for IT service management from ServiceNow! Instead of just listing the features and benefits, we conducted a Q&A session with Boatner Blankenstein, director of solutions engineering, Bomgar, and Shane Brazeal, developer, Fruition Partners, about the new integration.

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by Elizabeth Hulsey published

Bomgar Builds on Success in EMEA

This morning, the Bomgar team is at the Service Desk & IT Support Show in London where we’ve got some exciting news to share! We are pleased to announce the opening of our new office in High Wycombe, United Kingdom, which will serve as our EMEA Headquarters. As part of our global expansion strategy, this office will function as a regional hub to better support our 1,000+ international customers and help lay a foundation for growth across the EMEA region.

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