by Joel Bomgar published

TA Associates Completes Majority Investment in Bomgar

Today, we’re excited to announce that TA Associates, one of the largest and most experienced global growth private equity firms, has completed a majority investment in Bomgar. This is great news for everyone at Bomgar as well as our customers and partners, as TA Associates’ investment and unique expertise will help Bomgar to further improve our products, as well as explore new opportunities and markets.

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by Justin Brock published

Bomgar Remote Support Software - New 30 Second Commercial

Bomgar is the worldwide leader in Enterprise Remote Support software. Bomgar enables tech support professionals to connect to and fix any computer or mobile device, located anywhere in the world. Technicians can see the screen, control the mouse, and fix the system as if they were standing directly in front of it. And unlike point-to-point and cloud-based remote access tools, Bomgar routes all activity through a secure appliance, keeping your network safe from hackers.

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by Elizabeth Hulsey published

Bomgar Lends Helping Hands at Eagle Ranch

Friday, the Bomgar Care Network rolled up their sleeves and took half a day to lend helping hands at Eagle Ranch, home to nearly 70 boys and girls between the ages of 8 and 18. The Ranch is a multi-faceted center – a home, school and counseling center – where children find a stable environment while their original families learn to put their lives back together again.

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by Elizabeth Hulsey published

Bomgar Atlanta Employees Lend a Helping Hand

This week, Bomgar’s Atlanta employees rolled up their sleeves to put together 200 lunches for the MUST Ministries Summer Lunch Program. This program benefits children who generally receive free or reduced cost lunches during the school year, and aims to provide these children with food throughout the summer months.

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by LRichardson published

Beyond the Call of Duty Giveaway

Share an IT story of how you were called to go Beyond the Call of Duty and you could win an Xbox 360 and a pre-ordered copy of Call of Duty: Ghosts!

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by LRichardson published

Customers Can Make All the Difference

It’s no secret. I have a fun job. As Bomgar’s Social Media Manager, I get to do what I love the most, which is interact with our customers. I constantly get to think of fun, new ways to “talk” to them online and, better yet, reward our most loyal fans. It is this part of my job which found me in Dublin, Ohio at the end of last month with the CareWorks Infrastructure team.

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by Sophie Brown published

Dell and Bomgar Partner to Make Wishes Come True

Bomgar was the Platinum sponsor for this year's event, with Bomgar EVP of Sales and Marketing, Jim Norton, presenting Bomgar’s donation to Greg West, CEO of Make-A-Wish and Dell President, Steve Felice.

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by LRichardson published

Providing Excellent Customer Service for an Outstanding Customer Experience

Bomgar and Cherwell are a powerful combo when it comes to integrated service management software and remote support technology, but this partnership isn’t the only thing they have in common. Both companies are also passionate about providing customer service that stands out from the rest. This passion has become such a part of our companies’ architecture, that Bomgar and Cherwell are both up for the Service Desk Institute IT Service & Support Award for Best Vendor Customer Service later this month. Nothing like a little healthy competition between partners! But before a winner is announced, we wanted to find out more about what it means to have excellent, stand-out customer service. Cherwell’s Simon Kent, Head of Customer Experience EMEA, and Bomgar’s Senior Vice President of Services and Support, Aramis Alvarez, share their thoughts below.

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by Elizabeth Hulsey published

With Bomgar, The Odds Are Always in Your Favor

Viva Las Vegas! Last week, members of the Bomgar team packed up and headed west to the land of chances and luck for the annual HDI 2013 Conference and Expo - the industry’s leading technical service and support conference. Over 2300 professionals from across the globe gathered to soak up as much information as possible from speaking sessions, keynote addresses, and of course, knowledge and goodies from the trade show floor as well.

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by Sophie Brown published

March Madness Bomgar Style

This time last year we began a new tradition of creating a Bomgar March Madness bracket based upon some not so ESPN-like criteria. With more than 500 universities worldwide using Bomgar to support their network infrastructure, faculty and staff on an ever increasing number of operating systems and devices, we decided to look at how many of the 64 best teams in college basketball are Bomgar customers.

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