by Bryan Hood published

Battling Bruteforce RDP Attacks

The team here at Bomgar asked ourselves, “What if you could easily access RDP-enabled machines both locally and remotely without complex firewall configurations or VPNs while keeping your network secure?” Turns out you can!

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by Jonas Outlaw published

RDP Integration in Bomgar 14.1

What if you could access RDP-enabled Windows machines both locally and remotely without complex firewall configurations or VPNs while satisfying your organization’s security requirements at the same time? With our 14.1 release, we introduced RDP Integration in Bomgar. It allows secure, remote access to RDP-enabled Windows machines through Bomgar, using the Windows, Mac, and Linux versions of the Bomgar Representative Console, without compromising ease of use and security.

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by Joel Patrick published

Staying Connected with Bomgar Using Extended Availability

How would you like to receive email notifications to join a shared session when you are working away from your computer and not logged in to the Representative Console? How about joining an invited session seamlessly by clicking on that e-mail from your iOS or Android device? Bomgar has a little known feature called Extended Availability that can do just that. Here’s a very quick “how-to” on how to set up this feature if you aren’t already using it.

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by Phil Ethridge published

Spotting Icebergs: Identifying small development features with big impact

Every time we (the Product Management team) kick off another release cycle I break out my binoculars and start looking for icebergs. What I mean is, in almost every release there will be at least one feature floating on top of the list that looks so simple, so obvious, yet under the surface lies the enormous base of an iceberg that ends up affecting almost every subsystem of the product. I love these “small” features because they’re the underdog features that don’t make the headlines but do make life easier for our customers on a daily basis.

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by Brian Page published

A Little API Magic Lets Your Users Request Remote Support from Any Site

It’s easy for remote customers to request help using the Bomgar support portal web page that’s hosted on the appliance; and with Bomgar Enterprise Edition you can host as many independently customized portal pages as you wish. But it’s also possible to start a Bomgar support session from any web page, on any web server, anywhere. All it takes is a little API call. Let me show you some of the simple API calls that can be used to start sessions. You may find these useful to incorporate on existing web pages to improve and streamline the support experience for your customers.

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by Brian Page published

Bomgar Breakthroughs: Canned Scripts for Effective Problem Resolution

As a support technician you probably know the command shell as THE place to do great and powerful things when it comes to diagnosing and fixing computer problems for your customers. Bomgar offers the additional benefit of providing that command shell on a tab that’s separate from screen sharing. Indeed, your remote customer may continue to use their desktop screen within their own security context while you work your magic behind the scenes from the command prompt.

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