New Feature:
- Added Portuguese language option to the list of available languages
Feature Enhancements:
- Languages
- Added translations to several strings that were not previously translated
- Mac
- Press-and-hold key repeat functionality was added
- The Mac customer client now only shows one dock icon during client installation & initiation
- When the rep console is running in a logged-out state, a new “File” menu is now located in the menu bar with a login option
- Administrative Interface
- Added new detail to several Syslog events
- The Syslog Message Reference Guide has been updated for 10.1.5 and can be found here
- Dashboard now has the ability to search for name, computer, platform, issue, company, details, and Jump client
- Added functionality to the “Start Presentation” button to allow a presenter to select which applications to share prior to starting a presentation
- Misc
- Added a slight performance improvement to screen sharing
- When a URL is sent through the chat window http will be appended to the front of the URL if no other protocol is specified
- Added URL verification to the Customer Client chat feature
Issues Resolved:
- Reporting
- When converting large recordings, the “percent complete” status now shows a more accurate percentage
- Resolved an issue where two support teams could be logged with the same support team ID
- Resolved an issue where exit survey reports could incorrectly display front-end survey information
- Resolved an issue with calculating the average number of sessions per weekday on the Support Summary report
- Resolved an issue with odd characters being displayed in session reports involving Mac clients
- Administrative Interface
- Users that are removed from a Group Policy that added them to a Team or Jumpoint are now removed from that Team or Jumpoint upon synch (i.e. when a GP is deleted/saved or a user logs in)
- Resolved an issue with System Information not showing the current user’s information when the customer client was running in an elevated state
- Resolved an issue where Team Leads and Managers could be incorrectly added to a subordinate’s support session
- Resolved several web interface alignment issues with non-English translations
- Resolved an issue where exit survey drop-down default values were not being set correctly
- Resolved an issue where IE6 would display a blank page after completing an exit survey
- Corrected the view that shows all applications when choosing to present or reverse connect a session
- Resolved an issue with Representative Console automatic upgrades failing when the representative didn’t have administrative access to the local PC
- Resolved an issue for “Open Location” when accessing a Mac client file system from the representative console
- Resolved an issue with odd mouse behavior when supporting a Mac customers
- Mac
- Resolved an issue with the Mac rep console not sending Control keys correctly to Ubuntu customer clients
- Uppercase and lowercase use is now handled properly
- Clicking the red close-window button no longer prompts the user to quit the application
- After logging out or being disconnected, Apple-Q and “Quit” in the application menu now function correctly
- Resolved an issue where two “Quit” options were present in the dock tile icon menu
- Resolved an issue with the ‘Terms and Conditions’ incorrectly timing out
- Resolved an issue with the message box appearing incorreclty when no representative is present
- Resolved an issue with the presentation client closing after accepting the agreement
- Known Issues
- In the Rep console, the “Settings->Support: Prompt when new customer enters personal queue” setting may not work correctly
- Representatives may experience rapid mouse flickering when using Screen Sharing in the Rep console on Mac OS X 10.5.5
- On some installations, Jumpoint time always shows up as UTC timezone
