Bomgar Release 10.1.5 (October 8, 2008)

New Feature:

• Added Portuguese language option to the list of available languages

Feature Enhancements:

• Languages
  • Added translations to several strings that were not previously translated
• Mac
  • Press-and-hold key repeat functionality was added
  • The Mac customer client now only shows one dock icon during client installation & initiation
  • When the rep console is running in a logged-out state, a new “File” menu is now located in the menu bar with a login option
• Administrative Interface
  • Added new detail to several Syslog events
  • The Syslog Message Reference Guide has been updated for 10.1.5 and can be found here
  • Dashboard now has the ability to search for name, computer, platform, issue, company, details, and Jump client
  • Added functionality to the “Start Presentation” button to allow a presenter to select which applications to share prior to starting a presentation
• Misc
  • Added a slight performance improvement to screen sharing
  • When a URL is sent through the chat window http will be appended to the front of the URL if no other protocol is specified
  • Added URL verification to the Customer Client chat feature

Issues Resolved:

• Reporting
  • When converting large recordings, the “percent complete” status now shows a more accurate percentage
  • Resolved an issue where two support teams could be logged with the same support team ID
  • Resolved an issue where exit survey reports could incorrectly display front-end survey information
  • Resolved an issue with calculating the average number of sessions per weekday on the Support Summary report
  • Resolved an issue with odd characters being displayed in session reports involving Mac clients
• Administrative Interface
  • Users that are removed from a Group Policy that added them to a Team or Jumpoint are now removed from that Team or Jumpoint upon synch (i.e. when a GP is deleted/saved or a user logs in)
  • Resolved an issue with System Information not showing the current user’s information when the customer client was running in an elevated state
  • Resolved an issue where Team Leads and Managers could be incorrectly added to a subordinate’s support session
  • Resolved several web interface alignment issues with non-English translations
  • Resolved an issue where exit survey drop-down default values were not being set correctly
  • Resolved an issue where IE6 would display a blank page after completing an exit survey
  • Corrected the view that shows all applications when choosing to present or reverse connect a session
  • Resolved an issue with Representative Console automatic upgrades failing when the representative didn’t have administrative access to the local PC
  • Resolved an issue for “Open Location” when accessing a Mac client file system from the representative console
  • Resolved an issue with odd mouse behavior when supporting a Mac customers
• Mac
  • Resolved an issue with the Mac rep console not sending Control keys correctly to Ubuntu customer clients
  • Uppercase and lowercase use is now handled properly
  • Clicking the red close-window button no longer prompts the user to quit the application
  • After logging out or being disconnected, Apple-Q and “Quit” in the application menu now function correctly
  • Resolved an issue where two “Quit” options were present in the dock tile icon menu
  • Resolved an issue with the ‘Terms and Conditions’ incorrectly timing out
  • Resolved an issue with the message box appearing incorreclty when no representative is present
  • Resolved an issue with the presentation client closing after accepting the agreement
• Known Issues
  • In the Rep console, the “Settings->Support: Prompt when new customer enters personal queue” setting may not work correctly
  • Representatives may experience rapid mouse flickering when using Screen Sharing in the Rep console on Mac OS X 10.5.5
  • On some installations, Jumpoint time always shows up as UTC timezone