In May, our dev team churned out another great version of Bomgar software - Bomgar version 10.1. I’ve listed out the new features and enhancements below.

Incidentally, if you’d like to receive alerts whenever we release a software update, you should grab the feed from http://www.bomgar.com/upgrade/changelog/index.php/feed/atom/. Feedburner’s a good service for that, or you can set […]

Concerned about the security of data transferred during remote control sessions? Then John Ragsdale over at SSPA wrote a post recently that should be useful to you.
In his post, Is your remote control security bullet-proof?, Ragsdale summarizes a recent webcast minicast covering the topic. The format is an “open discussion on security and compliance with […]

You’re invited to a free webinar today on “Reducing Customer Support Costs and Improving Service Quality with Remote Support“. Enterprise Management Associates (EMA) is sponsoring the event. Joining EMA is Bomgar and Pomeroy IT Solutions, a Bomgar customer.

Pomeroy’s presentation: Screenshot from the webinar
Reducing Customer Support Costs and Improving Service Quality with Remote Support
Summary of Remote […]

Novell’s new Volume License Agreement (VLA) maintenance program offers technical assistance and product support to Novell’s customers. I’m interested in the program because of the thoughtfulness behind their integration of virtual support for customers.
Novell has posted an online demo of the support request process at http://support.novell.com/online/demo.html. The demo is only a few minutes long. It’s […]

It’s April 1st, which means Google releases some new features today!Last year it was free in-home wireless broadband service - Google TiSP.

That was a nice-to-have. But most people already have internet access. Plus, since so many people have switched to broadband, dial-up speeds have gotten faster. With less bandwidth taken up by the folks who […]

It’s 5:58 p.m. on a Friday, so this will not be a long post!
Windows IT Pro just published and article from an interview with Joel Bomgar and Nathan McNeill.
I find the title of the article interesting - “Virtualizing IT People”.
“Virtualizing” is a term that in most contexts only applies to hardware, so how does it […]