by Justin Brock published

Did Target’s Security Team Raise Concerns Before Hackers Stole 40 Million Card Numbers?

Target Data Breach

Target's security team might have known their point-of-sale (POS) systems were vulnerable months before the recent attack in which hackers stole roughly 40 million debit and credit card numbers. That's the story out today from The Wall Street Journal: "Target Warned of Vulnerabilities Before Data Breach." According to the article, it seems that an internal cyber security intelligence team expressed concern about possible vulnerabilities with the POS terminals months before the attack occurred. Concerns that were, initially at least, "brushed off." Investigations into the data breach are still underway.

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by Justin Brock published

Evaluating Remote Support Tools? Here are 10 Reasons to Choose Bomgar

Top 10 Reasons Customers Choose Bomgar

Over the past ten years, we've been asking our customers what is important to them. What do they need their remote support tool to do, who needs to use it, and so on. Through win/loss calls, surveys, PIVA (Post-Implementation Value Assessment) engagements, on-site visits and face-to-face conversations, we've learned a lot about what problems and challenges they wanted to solve with Bomgar. Now we have more than 8,000 customers. Surprisingly, many have similar reasons for choosing Bomgar. So this week we published a new infographic and related section of our site to outline these reasons.

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by Elizabeth Hulsey published

Upgrade to Bomgar 14.1 Today!

Earlier this month, we announced the general availability of Bomgar 14.1, which offers new features for desktop and mobile device support. If you haven’t upgraded yet, or taken the time to review the new features, you are missing out!

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by Liz Shulof published

5 Steps to Stop Vendors from Making You a Data Breach Victim

Target Data Breach

Target Corp. revealed yesterday that the hackers who stole 40 million credit card numbers breached their systems by using credentials stolen from one of its vendors. While Target didn't specify which vendor or system was initially breached, the news shines a light on a major security gap: unsecured vendor access. This is not a new or unknown issue. The 2013 Trustwave Global Security Report found that 63% of the 450 data breaches studied were linked to a third-party component of IT system administration, meaning a third party had introduced security deficiencies easily exploited by hackers. And according to Verizon's 2013 Data Breach Investigation Report, 76 percent of network intrusions exploited weak or stolen credentials. We understand that organizations can’t just cut off vendor access to all of their systems. But that doesn't mean you need to hand over the keys to the kingdom. Here are five actions you can take now that can make a big impact on improving your vendor access security.

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by Lance Gallup published

How to Explain Your Tech Support Magic to the Tech Deficient

Think back to the last time a user asked you to explain a technical issue after you solved some knotty (or not!) problem for them... Did you lean back, take a mental breath, feel annoyance or maybe a pitying condescension and wonder "Now, how do I put this..."? The answer is probably easier than you think.

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by Sophie Brown published

Baby, It’s Cold Outside!

After a relatively mild winter last year, the cold weather has taken a firm grip on much of the country, with many places recording the coldest temps of the century. Here in Atlanta we experienced a low of 6 degrees, in St Louis they fell to 8 below zero and in Chicago they had a high of 14 degrees below zero! A lot of folks are used to surviving these frigid temperatures, but down here in the South it’s a shock to our system. In fact, today it’s snowing and wreaking havoc across our Southeastern states as the roads have gone from bad to non-drivable in a few hours. It’s our own mini Snowmageddon. In light of this exceptionally cold winter weather, we decided to ask members of our new advocacy group, the Bomgar Insider, to give us their best ideas and tips on how to stay warm. Hey, we could use the advice! We couldn’t let all the great (or not so great) advice go without sharing. So, here are just a few of our favorite tips from tech pros across the country on how they stay warm in the coldest of weather.

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by Jonas Outlaw published

RDP Integration in Bomgar 14.1

What if you could access RDP-enabled Windows machines both locally and remotely without complex firewall configurations or VPNs while satisfying your organization’s security requirements at the same time? With our 14.1 release, we introduced RDP Integration in Bomgar. It allows secure, remote access to RDP-enabled Windows machines through Bomgar, using the Windows, Mac, and Linux versions of the Bomgar Representative Console, without compromising ease of use and security.

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by Justin Brock published

LogMeIn and TeamViewer – Does Using Free Remote Access Tools Suggest a Lack of Strategy?

LogMeIn Discontinues LogMeIn Free

Now that LogMeIn Free is cancelled, many are going to TeamViewer. But are free remote access tools part of a smart remote support strategy?

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by Crystal Patterson published

Bomgar. I can’t say it enough.  Really.

Crystal Patterson from the Florida Poison Information Center Data Center shares how discovering Bomgar has allowed her to efficiently support employees at remote locations, be more accessible as an "always-on" support rep and cut out the need for phone or e-mail based support.

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by Elizabeth Hulsey published

HDI Finds Remote Support is the Most Valuable Technology for Desktop Support

Not long ago the tools used by desktop support technicians were literally tools, as in something you stick in a belt or a box. Hardware and software fixes required a technician to be onsite and use these tools to resolve the issue. Fast forward a couple of decades, and now we have hardware that is more reliable, robust and software that basically updates itself, and remote support tools that allow technicians to fix nearly any problem from the comfort of their own desk.

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