Bomgar Blog

by Elizabeth Hulsey published

Unraveling the Unknown Dangers of Desktop Support and Data Breaches

The high profile breaches of Target, Home Depot, Anthem and others have brought the dangers of unsecure remote access to the forefront and left many businesses wondering what can be done. To get to the bottom of the issue, you must start at the beginning and explore the vulnerabilities that those companies fell victim to. The good news is that by learning from their mistakes, you can bring your organization much closer to keeping your name off of the list of victims.

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by Elizabeth Hulsey published

Healthcare Providers, Take Note! Bomgar Shares Security Tips with Physicians Practice

Think hackers are only interested in corporate and financial data? Think again! The value of healthcare records is on the rise and many organizations have lagged in closing the security gap, making them an attractive target for hackers.

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by Sophie Brown published

Bomgar March Madness 2015

For the fourth year in a row we wanted to celebrate the annual dip in productivity that is March Madness by creating a Bomgar March Madness Bracket. It was a great year for Bomgar’s over 700 higher education customers with more than 50% of the NCAA bracket packing orange for their IT needs. For those new to the concept, we run our tournament a little differently.

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by Elizabeth Hulsey published

Government Technology: Are You Safe from the Third-Party Threat?

Much like the private sector, government agencies at all levels are increasingly becoming targets of hackers seeking to obtain sensitive data. Following a series of high-profile government data breaches within the past year, many agencies are expanding their efforts to shore up weak points in their IT networks.

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by Elizabeth Hulsey published

IT Managers: Give Thanks

Today is Employee Appreciation Day—an annual event of the past twenty years for bosses to recognize their workers. While some may do so by bringing in snacks or encouraging people to sign off early, a recent survey from Kronos points to a simpler, and more effective, reward: “thank you.” More than half of the study’s respondents said that receiving thanks from their direct manager gave them a high sense of satisfaction at work.

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by Russ Duffey published

Symantec Replaces pcAnywhere Integration with Bomgar Remote Support

Bomgar is excited to announce that we’ve extended our partnership with Symantec to include an integration with their Endpoint Management solutions and additional offers for Symantec pcAnywhere customers.

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by Elizabeth Hulsey published

And the Nominees Are…You

As we head into another Oscar weekend, we thought it would be a good time to take a step back and look at our surroundings through a movie camera lens. If we were to place the current IT landscape into the context of some of this year’s best films, parallels start to appear in some of the most unexpected places, often placing IT pros amongst the stars. So let’s take a closer look at some of the nominees.

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by Elizabeth Hulsey published

Bomgar’s Jeremy Curley outlines current customer support landscape in SearchCRM

Customers want to communicate their needs and have issues resolved in the channel they prefer, and companies are seeking to meet this need via a multichannel customer relationship management (CRM) model. This means companies must take a strategic approach to customer support, offering customers options to communicate via phone and email but also Web chat, video chat, text and social media. It also requires them to provide the technology to their IT support staff to be able to fulfill customer support requests.

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by Elizabeth Hulsey published

Bomgar-Wise Winners!

We have some winners! Congratulations Tracy Roberts, Jose Bejarano and Kevin Baldwin! Thanks to everyone who participated and shared parts of your Bomgar story. We love to hear how Bomgar makes the lives of our customers easier!

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by Elizabeth Hulsey published

How Bomgar-Wise Are You?

It’s hard to believe it’s been 12 years since Bomgar’s official inception. Through those years we have grown immensely, not just in terms of the company, but also in our ability to meet the changing needs of enterprise remote support. Many of you are far too familiar with those needs (and their accompanying challenges!) and have grown with us along the way, constantly building your remote access wisdom through the years.

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