Bomgar Blog

Bomgar InSight - Tech Support That Goes Beyond Screen Sharing

Today, we launched Bomgar InSight - remote video camera sharing for Android and iOS devices. InSight lets you see the video feed of the remote camera and annotate the video to walk customers through troubleshooting steps. In this post, I wanted share our reasons behind InSight and talk about what makes the capability unique. Continue Reading

Bomgar Enhances Remote Support for Linux Endpoints

Earlier this week, we announced the availability of Bomgar Remote Support 15.2. The new version offers new capabilities for supporting Linux endpoints, capturing data from remote support sessions, and improving the end-user experience. Continue Reading

What keeps a CIO up at night?

CIOs have a lot of to think about. They are called upon to be both technologists and strategists, guiding their organizations through the technology frontier and driving new business. That being said, choosing tools to better manage security can be a stressful decision. According to a December 2014 survey of U.S. CIOs and executive IT professionals, security is ranked highest among IT concerns for CIOs and more than half of survey respondents believe security planning should be the last item to receive budget cuts in 2015. Continue Reading

Just in time for Halloween: Hilarious Help Desk Inquiries

Halloween is tomorrow, but here at Bomgar we know there is more to the holiday than spooky surprises and haunting tales. Halloween has a lighter side too, filled with the ridiculous and hilarious. Take a moment to consider the absurd things Halloween allows… there isn’t a single other time of the year when an adult can throw a bed sheet over their head and declare that they’re a ghost, wear fake blood in public or attempt to frighten young children repeatedly. Nor is there another time of the year when fairy wings and witch’s hats are reasonable accessories. Continue Reading

Cybersecurity: How are you securing your networks?

Cybersecurity month is almost over, but security is still top of mind! This month, we hosted a webcast that featured a live hack, showing how vendors can unintentionally leave the door open to your network, thus giving cybercriminals a way into your network. The webcast provides an understanding of how you can prevent such attacks by managing, controlling and auditing all vendor access to your organization. You can view the live recording to absorb all the great information. Continue Reading

More Than 750 Higher Education Institutions Use Bomgar for Remote Support

Today’s technology support landscape is rapidly changing. Faculty, staff and students are using laptops, smartphones and tablets both on and off campus, and expect IT to be able to immediately resolve their issues, no matter what device they’re using or where they’re located, which can create challenges for IT departments in higher education. Continue Reading

A Glimpse into the Mind of a Cybercriminal

In a webcast last week, Bomgar’s Sam Elliot, director of product management, and Joe Schorr, director of advanced security solutions, executed a live hack to demonstrate how vendors can unintentionally leave the door open to your network, thus giving cybercriminals a way in. Continue Reading

Do You Remember… The Future?

On this day 30 years ago, in Back to the Future II, Marty McFly journeyed to the future in a DeLorean retrofitted into a time machine by mad scientist Doc Brown. Marty traveled through time to a distant date in the future – October 21, 2015. Continue Reading

Pulaski County Assessor’s Office Provides Support County-Wide with Bomgar

With approximately 1,250 users and nearly 3,000 different devices, the Assessor’s office also assumes the role of IT support. “We’ve got employees all over the county in various roles and working in various locations,” said David Nicpan, director of information technology for the Assessor’s office. “We provide support to a wide variety of devices as well, including desktops, laptops servers, iPhones and iPads.” Continue Reading

New Webcast: Shoring Up Privileged Access for Cybersecurity Awareness Month

We now live in a world that is more connected than ever. Whether or not you realize it, the Internet and technology touch almost all aspects of our daily lives. That said, October has been declared as Cybersecurity Awareness Month! Continue Reading