Bomgar Blog

by Rachel Smith published

Bomgar and Windows 10 – what you need to know

With the release of the new Windows 10 update less than two weeks away (July 29th), we wanted to let you know what big changes you should expect to see and how Bomgar will work with some of the new features. Many of our Insider Advocates have come up with compatibility and product questions for our development and support team, so we set out to get some answers.

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by Elizabeth Hulsey published

What games best prepared you for life as an IT pro?

It’s summertime and occasionally, our minds can wander thinking about how we grew up so quickly. We reminisce of our childhood and wishing we were back in the exciting days of summer vacation, playing the days and long nights away.

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by Liz Shulof published

Version 3.0 PCI-DSS requirements now in effect

Version 3.0 of the Payment Card Industry Data Security Standard (PCI DSS) includes five best practices that will become requirements effective after June 30. PCI DSS provides a baseline of technical and operational requirements designed to protect cardholder data. While compliance with PCI DSS cannot prevent cyberattacks, implementing these standards can help businesses better identify, react to and execute response plans when breaches occur.

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by Elizabeth Hulsey published

Taylor Swift Takes a Tech Support Call

After Taylor Swift stood up to Apple this week, we thought we’d give her a try at the rough and tumble tech support. It’s summer. We need a break from the grind, so here’s how support call taken by Taylor Swift might go...

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by Kim Richard published

Time to Take another Look at Remote Support

Today’s remote support solutions offer more than just remote control for PCs and are continuing to expand their functional footprint. That’s according to the Technology Services Industry Association’s (TSIA) recent 2015 Remote Support Trends report. The report advises service executives to acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Remote support solutions are typically held in high regard by users and consistently deliver one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey.

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by Justin Brock published

Remote Screen Sharing for Android Devices

Remote Android Screen Sharing

Today Bomgar announced the expansion of Remote Screen Sharing for Android to all Android 5.0+ devices. Technicians using Bomgar Remote Support can already remote control Android devices made by Samsung. Now Bomgar enables real-time screen sharing for other manufacturers and device types. In order to screen share with Android, your customer will need to have a device running Android 5.0+ and the Bomgar Android 2.2.6 Customer Client from Google Play.

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by Liz Shulof published

Weak Remote Access and Passwords Most Exploited Vulnerabilities in 2014 Data Breaches

Last week, Trustwave released their 2015 Global Security Report, for which they analyzed more than 570 data compromise investigations across 15 countries, examining data from more than four million network vulnerability scans. The report highlights the most prevalent vulnerabilities and exploits used in attacks, valuable knowledge to have when planning and prioritizing security efforts.

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by Elizabeth Hulsey published

Recent Bomgar Integrations Make Help Desks Soar

Last week we announced an integration between SysAid’s help desk software and the Bomgar Remote Support solution. The new integration increases the effectiveness of support representatives by allowing them to access secure chat and remote support capabilities directly from an incident in SysAid. Organizations that own Bomgar licenses can utilize and maximize their existing capabilities with SysAid’s ITSM product, bringing added IT value to both tools.

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by Sam Elliott published

Privileged Access Management is Priority for Mitigating Breaches and Insider Attacks

Last week, Bomgar was featured as a representative vendor in Gartner’s Market Guide for Privileged Access Management (PAM). (We’re offering a complimentary copy of the report, which you can download here.) For the first year, Gartner is referring to the market as “privileged access management” rather than “privileged account management,” indicating the increasing importance of securing and controlling access to sensitive endpoints rather than just managing privileged accounts.

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by Jonas Outlaw published

iOS Screen Sharing - Remote Desktop to Mac OS X and See the iPad/iPhone Screen

How iOS Screen Sharing Works

iOS Screen Sharing is the ability to see the screen of remote iOS 8.0.1+ devices that are connected via USB to a Mac running OS X Yosemite. This new capability offers the most comprehensive, real-time seeing of iPads and iPhones possible to date. With it you can see the screen of the remote device, including the camera, all the apps, and their associated settings. Basically, whatever the user sees, you can see.

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