by Danielle Rosero published

Our Bomgar Bus 2014 Recap

The Bomgar Bus rode again, making 41 stops in 22 cities and giving private Bomgar demos to over 700 prospects and customers. We had a blast connecting with so many wonderful fans and getting to know more about what our customers' needs are, how Bomgar fits into their service desk and what we can do moving forward to make Bomgar the best solution available. Thank you to all our hosts for having us! Here are just a few great pics from our trip.

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by Elizabeth Hulsey published

Upgrade to Bomgar 14.2 Today!

Upgrade to Bomgar 14.2 Today!

This week, we announced the general availability of Bomgar 14.2, which introduces multiple enhancements for controlling and securing remote access to systems, as well as improving support technician productivity.

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by Shane Fender published

A Guide to (Better) Time Management

“I simply have too much time in the day” –No IT Pro Ever I’m sure there are those rare few out there that have found a Garden of Eden when it comes to time. However, this post is not for those lucky individuals. It’s for everyone else. As IT professionals, we work hard, things get busy and then we work harder. It’s not ideal and it’s not necessary either. Lift with your brain. There is life outside of work and trust me, it is usually a lot more fun as well.

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by Kim Richard published

Announcing the Bomgar EMEA User Group

If you are a Bomgar customer located in Europe, you absolutely do not want to miss our upcoming user group on 4 June in Birmingham, UK. Why? Because no other event will bring together so many Bomgar customers in one room to talk best practices. Our goal for the event is to ensure that all of our valued customers are utilising Bomgar to its full potential and truly maximising their investment in the product. If that isn’t compelling enough, here are a few other reasons to attend:

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by Kevin Baldwin published

The Game Changer: A customer success story

Once upon a time in a land dependent upon a labored and aging network system, word was passed throughout the kingdoms that "said system" would no longer be supported and each of us would be on our own for policy provisioning, resource pooling, imaging, remote administration and the like. It was a troubling time. Much was at stake and with little to go on, and we found ourselves facing the ultimate challenge.

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by Elizabeth Hulsey published

HDI Survey Shows Remote Support Tools Still a “Must -Have” for Desktop Support

HDI recently published its 2014 HDI Desktop Support Practices & Salary Report, which outlines the current state of desktop support, including practices desktop support organizations currently have in place, trends over the last three years, and expectations for the near future. HDI defines desktop support as the function primarily responsible for responding to tickets (incidents, questions, and service requests) that relate to hardware, software, and applications used directly by end users. The report states: “In 2012, it was a surprise to see remote support tools voted the most important tools for desktop support teams to have, more important even than incident management systems. After three years in the top spot, however, it’s no longer surprising.”

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by Joel Bomgar published

TA Associates Completes Majority Investment in Bomgar

TA Associates Completes Majority Investment in Bomgar

Today, we’re excited to announce that TA Associates, one of the largest and most experienced global growth private equity firms, has completed a majority investment in Bomgar. This is great news for everyone at Bomgar as well as our customers and partners, as TA Associates’ investment and unique expertise will help Bomgar to further improve our products, as well as explore new opportunities and markets.

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by Liz Richardson published

April Fool’s Service Desk Style

When you hold the keys to the kingdom, it can be a little hard to resist the temptation to pull a few pranks on the less tech-savvy. But what's the fun in having skills you can't put to good use?

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by Elizabeth Hulsey published

Bomgar Exhibiting and Presenting at HDI 2014 Annual Conference and Expo

Next week in Orlando, Florida, the Bomgar team will be exhibiting at the annual HDI 2014 Conference & Expo. Held at the Gaylord Palms Orlando Resort, April 1-4, the conference will provide attendees with first-class technical service and support training sessions, extraordinary speakers and plenty of opportunities to network with technology peers.

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by Sophie Brown published

Bomgar March Madness 2014

In 2012 we began a new tradition of creating a Bomgar March Madness bracket based upon some not so ESPN-like criteria. With more than 600 universities worldwide using Bomgar to support their network infrastructure, faculty and staff on an ever increasing number of operating systems and devices, we decided to look at how many of the 64 best teams in college basketball are Bomgar customers. This year, that number is again over 50%!

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