| 2008 April | Support Virtualization Blog | Virtual Support Solutions | Free Trial | Webcasts |
April 3, 2008
You’re invited to a free webinar today on “Reducing Customer Support Costs and Improving Service Quality with Remote Support“. Enterprise Management Associates (EMA) is sponsoring the event. Joining EMA is Bomgar and Pomeroy IT Solutions, a Bomgar customer.
Pomeroy’s presentation: Screenshot from the webinar
Reducing Customer Support Costs and Improving Service Quality with Remote Support
Summary of Remote […]
April 1, 2008
Novell’s new Volume License Agreement (VLA) maintenance program offers technical assistance and product support to Novell’s customers. I’m interested in the program because of the thoughtfulness behind their integration of virtual support for customers.
Novell has posted an online demo of the support request process at http://support.novell.com/online/demo.html. The demo is only a few minutes long. It’s […]
It’s April 1st, which means Google releases some new features today!Last year it was free in-home wireless broadband service - Google TiSP.
That was a nice-to-have. But most people already have internet access. Plus, since so many people have switched to broadband, dial-up speeds have gotten faster. With less bandwidth taken up by the folks who […]
