HDI Industry Benchmark Report - Healthcare

The rise in new technology and general IT spending is crucial to the success of healthcare organizations as "the delivery of healthcare will change dramatically during this decade, and a good part of the anticipated changes will be IT-enabled," according to Gartner's recent report, Healthcare Delivery Organizations Must Address the Growing IT Support Crisis.

CIOs, CTOs and IT operations management will need to continually improve their service desk offerings and performance in the face of increased demand and limited resources. With more and more applications contributing to the medical record, inferior support could have life and death implications."

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