HDI Industry Benchmark Report - Computer Software

The worst global recession in eight decades positions 2011 to see mild spending growth in the computer industry. “Global enterprise information technology spending in 2011 will total some $2.5 trillion, or a 3% increase over the expected $2.4 trillion in 2010, with emerging markets outperforming mature sectors,” according to figures compiled by Gartner Inc. By 2014, Gartner Inc. predicts worldwide enterprise spending on IT to rise 16% to $2.8 trillion.1

Rather than a setback, this economic scenario creates an opportunity for computer industry support centers that, despite the dip in overall IT spending as a percentage of revenue, experienced an increase in incidents in 2010 due primarily to customer growth, over one-and-a-half times the industry average, 36% vs. 23%, respectively.

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